2 to 4 business days
Standard orders are normally processed within 2 to 4 business days, excluding weekends and holidays.
Shipping & Delivery
Shipping Policy
Shipping & Delivery
Clear information about order processing, delivery estimates, tracking, damage reporting, and local pickup for HexaDent orders.
Standard processing2 to 4 business days
Custom or special ordersTypically 7 to 14 business days
Free shipping in CanadaOrders over CAD $120
Damage reportingWithin 7 days of delivery
Order processing
When your order is prepared
Processing begins after order confirmation. Processing time does not include the carrier's transit time.
Typically 7 to 14 business days
Custom-made and special-order products may require additional lead time. Any project-specific timing will be confirmed separately when applicable.
Shipping confirmation: A tracking email is sent after the order has been transferred to the carrier.
Shipping within Canada
Rates and estimated delivery
Shipping charges are calculated and displayed at checkout. Orders over CAD $120 qualify for free shipping within Canada.
Ontario and Quebec2 to 5 business days
BC, AB, MB, SK, NS, NB, and NL5 to 9 business days
Estimated, not guaranteed: Carrier delays, weather conditions, and remote locations may require additional time.
International shipping
United States and selected destinations
We ship to the United States and selected international destinations. Available services, shipping charges, and delivery estimates vary by destination and are shown at checkout when available.
Customers are responsible for customs duties, import taxes, and brokerage fees imposed by local authorities.
Order tracking
Following your shipment
Shipping confirmation
After dispatch, you will receive the carrier name and tracking number by email.
Tracking activation
Please allow up to 24 hours for the first tracking activity to appear.
Delivery updates
Use the carrier's tracking page for the latest scan, estimate, and delivery confirmation.
Delivery issues
Lost or damaged packages
Check the delivery location first
Once a shipment is confirmed as delivered by the carrier, HexaDent System Inc. is not responsible for subsequent loss or damage.
Contact us within 7 days
Send clear photos, your order number, and a brief description. We will assist with the carrier claim and arrange a replacement when applicable.
Local options
Pickup and selected clinic delivery
Local pickup is available by appointment at our Markham, Ontario location. Please wait for confirmation before arriving.
Local delivery may also be available for selected clinic renovation or large-volume orders.
Shipping assistance
Questions about an order or delivery?
Include your order number and clinic or business name so our team can review the shipment efficiently.