Support & Warranty

All HexaDent modular organizers and cabinetry components are covered by a 1-year limited warranty from the date of delivery.
This warranty covers manufacturing defects, structural issues, and assembly faults under normal clinical use in a dental office environment and in accordance with provided care guidelines.

This warranty does not cover:

• Normal wear and tear
• Damage caused by improper cleaning agents, harsh chemicals, or misuse beyond intended clinical application
• Modifications or third-party repairs
• Cosmetic imperfections unrelated to function

Custom or made-to-order products are covered under the same 1-year structural warranty.
However, custom products are non-returnable and non-refundable, except for manufacturing defects or shipping damage.

Approved claims will, at HexaDent's discretion, receive either a repair or replacement part at no cost.
Replacements are typically shipped within 5–10 business days after approval.

We continue to provide:

• Paid maintenance and part replacements
• Technical guidance for product care and reconfiguration

For returns or cancellations within 30 days, please see our return policy.