FAQ
Everything you need to know about HexaDent modular organization systems, installation, warranty, and aftercare — all in one place.
General Questions
Q1. What is HexaDent System Inc.?
HexaDent System Inc. is a Canadian company specializing in modular organization systems for dental clinics.
We design, produce, and install custom storage solutions that improve workflow efficiency, hygiene standards, and clinical aesthetics.
Q2. Where are your systems manufactured?
All HexaDent systems are engineered in Canada and manufactured through selected facilities in Canada and China, ensuring both precision craftsmanship and scalable production capacity.
Q3. How is HexaDent different from off-the-shelf organizers?
Unlike generic organizers, HexaDent systems are designed specifically for dental workflows.
Every layout is custom-measured, procedure-oriented, and optimized to reduce wasted motion, improve consistency, and support infection control across operatories.
Q4. Is the HexaDent system suitable for small clinics?
Yes.
HexaDent systems are designed for clinics of all sizes — from single-chair practices to multi-operatory and multi-location clinics.
Q5. How can I get started?
Simply book a free consultation through our website.
Our team will assess your clinic’s current setup, measure key areas, and provide a customized 3D layout plan for review and approval before production.
Product & Installation
Q6. Are HexaDent systems compatible with existing cabinetry?
Yes.
Every insert and divider is custom-measured to fit your existing drawers and cabinets, ensuring a precise and seamless integration without replacing your current cabinetry.
Q7. Can I upgrade just one operatory instead of the entire clinic?
Yes.
Many clinics choose to start with one or two operatories as a pilot project before expanding clinic-wide.
Our modular system is fully scalable and can be expanded over time.
Q8. How accurate are your 3D layouts?
All 3D layouts are based on precise on-site measurements, with a tolerance of under 3 mm.
The final installation will closely match the approved design specifications.
Q9. How long does the installation take?
Most installations are completed within one business day, depending on the number of operatories and project scope.
Our modular, non-invasive design minimizes disruption to daily clinic operations.
Q10. Do I need to close my clinic during installation?
No.
Installations can often be scheduled outside patient hours whenever possible, allowing your clinic to continue operating with minimal interruption.
Q11. Can I choose different materials or colors?
Yes.
We offer a variety of acrylic thicknesses, finishes, and labeling options to align with your clinic’s interior design, branding, and workflow preferences.
Maintenance & Warranty
Q12. How do I clean and maintain my HexaDent system?
Use mild, non-abrasive cleaners with a soft cloth.
Avoid alcohol- or ammonia-based products, as they may dull acrylic surfaces.
Regular light cleaning will keep your system looking new for years.
Q13. What is covered under warranty?
Our 1-year limited warranty covers manufacturing defects, assembly issues, and material integrity for all modular systems.
Normal wear and tear, improper use, and third-party modifications are excluded.
Q14. What happens if I’m not satisfied with the final result?
All designs require client approval prior to production to ensure expectations are aligned.
If any issue arises during installation, our team will address it on-site to ensure the final setup matches the approved design.
Q15. How do I request a warranty claim?
Submit a warranty request through your customer account or email info@hexadentsystem.com with your order number and supporting photos.
Our support team will respond within one business day.
Service & Delivery
Q16. What areas do you serve?
HexaDent products are available to dental clinics across Canada through our online store and shipping network.
Our Clinic Organization Upgrade Program — including on-site assessment, 3D design, and installation — is currently available within the Greater Toronto Area (GTA).
Q17. How long does delivery take?
Typical lead time is 2–4 weeks from design approval to delivery or installation, depending on order size and customization level.
Q18. Do you work with new clinics or renovations?
Yes.
We collaborate with dentists, designers, and contractors during new clinic builds or renovation projects to integrate organization planning early in the process.
Q19. Do you provide after-installation support?
Yes.
We provide lifetime technical guidance, with optional extended maintenance programs available for multi-location clinics.
Need More Help?
Didn’t find the answer you were looking for?
Our support team is always here to help.
📧info@hexadentsystem.com
📞 (416) 819-2480
We respond within 1 business day.
Still have questions about upgrading your clinic organization system?
Book a free consultation today and let our experts assist you directly.
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HexaDent System Inc.
Organize Smarter. Work Faster. Care Better.